Delivery and Returns

Making a Purchase

Please browse our website before making your purchase. You may add your chosen items to cart making sure to check items carefully. Contact us if you need further information or clarification on any part of this procedure.

Payments

After you have checked your basket and are happy it is correct, please proceed to checkout. Payments are made by Paypal and you do not need a Paypal account to use this secure service.  We do not collect any financial information on our site, only name and address which will not be passed on to any third party. Choose whether to collect your shopping free or pay the minimum £2.50 postage cost plus 10% of remainder of cart. The total cost will be clearly displayed on the checkout page. Please ensure payments are made within 7 days of purchase.

Delivery

We will endeavour to post out your items within 2 days of completed purchase orders using Royal Mail or Courier where necessary. You can of course choose to pick up your items free of charge and we will contact you to arrange this.

Stock Levels

If, for any reason, an item you have ordered becomes unavailable and we are unable to fulfil your order, we will endeavour to acquire this for you within 30 days. In the case where it becomes unavailable in the immediate timescale, we will contact you to try arrange an alternative item, different delivery date or refund your cost incurred or cancel the order.

Tax

There are no tax charges as The Sweetmobile is not a VAT registered company.

Returns Policy

In the unfortunate circumstance you may receive a damaged item, please contact us within 7 days of receipt of your order by email describing any fault. We will resolve the issue by arranging a replacement or refund.

Your statutory rights are not affected.

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